Terms and Privacy

WEBSITE TERMS OF USE

These terms of use set out important information regarding your rights, obligations and the restrictions that apply when you use our website at https://pamsorel.co.za (the “Website”). We recommend that you read these terms of use carefully before using the Website.

Any reference to “you” or “your”, means you as a customer of our goods and/or as a user of our Website. Any reference to “we”, “us”, “our” or “PSP” is to Pam Sorel Properties.

These terms of use govern the relationship between you and us when you access and use our Website. By accessing and continuing to use the Website, you agree to be legally bound by these terms of use. Please note that we may update and amend these terms of use from time to time and any changes will be posted on the Website. However, it is your responsibility to ensure you review these terms of use regularly to familiarise yourself with any changes.

If you do not agree with any of our terms of use then you should not use our Website.

INFORMATION ABOUT US

We are Pam Sorel Properties, a company registered in South Africa with our registered office at 71 Newlands Avenue, Newlands 7700, Cape Town, South Africa.

ACCESSING OUR WEBSITE AND AVAILABILITY

Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us.

While we endeavour to ensure that this Website is normally available 24 hours a day, we cannot promise that our Website will be free from errors or omissions or that it will be available uninterrupted and in a fully operating condition. The Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control. We will not be liable to you or to any other person in the event that all or any part of the Website is discontinued, modified or changed in any way.

We shall not be liable for any failure, any suspension or any termination of access to the Website in connection with or arising out of events outside our control. In these terms of use, an “event outside our control” shall include, without limitation, strikes, lock-outs or other industrial disputes, nuclear accident or acts of God, war or terrorist activity, riot, civil commotion, malicious damage, compliance with any law or government order, rule regulation or direction, accident or breakdown of plant or machinery, interruption or failure in communications networks and facilities (including the internet), fire, flood, storm or default of suppliers, and where they are beyond our reasonable control, any other acts, events, omissions or accidents.

You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

SUBSCRIBING / REGISTERING WITH US

You may be required to register your details and/or open an account to access some areas of the Website, including subscribing to our mailing list. You undertake to complete the registration form(s) fully, and that all information provided is up-to-date, true, accurate and complete.

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

YOUR USE OF THE WEBSITE

You agree that you will not use the Website in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity or that is fraudulent, or has any unlawful or fraudulent purpose or effect. Furthermore, you agree not to do anything that may cause damage to the Website or our servers, systems or equipment or those of third parties, nor access any users’ data or penetrate or circumvent any Website security measures or attempt to do any such acts.

You agree not to give any indication that you have any commercial relationship with us, or that you are our agent or that we have endorsed any of your activities.

You accept that you are able to stop using the Website at any time and at your sole discretion. We reserve the right to suspend, restrict or terminate your access to the Website or any part of it at any time at our sole discretion.

We may also ban or suspend you as a user of the Website if you do not comply with these terms of use and, in such an event, your permission to use this Website shall terminate and you must immediately destroy any downloaded or printed extracts from this Website.

LICENCE

You grant to us a worldwide, royalty-free, irrevocable, non-exclusive licence (including the right to sub-license) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform or display any content (in whole or part) you upload, post or email and/or to incorporate such content in other works in any form, media or technology now known or developed.

COMPENSATION

You agree to compensate us, (including our affiliates, employees, officers, agents or partners) and hold us harmless from and against any direct or indirect loss or damage we suffer arising from any third party claim in relation to any content you upload, post or email on or through our Website, your use of our Website, or your breach of the provisions of these terms of use.

SANCTIONS

As soon as we are made aware of activities that breach our terms of use, prompt action will be taken. If you witness such breaches anywhere on our Website, please get in touch with us by email at [email protected] as soon as you can.

On being made aware of any such breaches, we may ban, delete or prohibit any content that relates to those breaches or that we judge harmful to individuals or the rights of Pam Sorel Properties or any of our affiliates, licensors or partners.

We reserve the right to take whatever action we deem necessary to prevent such breaches including issuing warnings or banning you from our Website generally.

In addition we may at any time move, modify or remove any content or take further legal action as a result of breaches or suspected breaches of our terms of use, any applicable laws or regulations, or where our rights or third party rights are threatened or infringed.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all copyright and other intellectual property rights in our Website, and in the material published on it. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

The names, images and logos identifying us, companies in our group, our partners or third parties and our/their products and services are proprietary marks and may not be reproduced or otherwise used without express permission.

The contents of the Website including (without limitation) web pages, computer codes of elements comprising the Website, and any software provided to you by us may not be copied, reproduced, communicated and/or made available to the public, republished, downloaded, posted, recorded, broadcast or transmitted or used in any other way except for your own personal, private and non-commercial use, unless otherwise expressly permitted by us.

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference, and you may draw the attention of others within your organisation to material posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.

You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

This restriction does not include your ability to use any of our “sharing” functions (for example, liking and sharing our Website on Facebook) in accordance with that third party’s own terms and conditions.

OUR WEBSITE CHANGES REGULARLY

We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.

RELIANCE ON INFORMATION POSTED AND DISCLAIMER

While we endeavour to ensure that the information on this Website is correct, we make no promise or guarantee regarding the accuracy and completeness of the material on our Website. Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such information, commentary and materials by any visitor to our Website, or by anyone who may be informed of any of its contents.

OUR LIABILITY

Nothing in these terms of use shall restrict your statutory rights (more details about which can be obtained from your local Trading Standards Office or Citizen’s Advice Bureau), nor shall anything in these terms of use exclude or limit our liability for death or personal injury resulting from our negligence or from any fraud or fraudulent misrepresentation nor any other liability which cannot be excluded or limited under applicable law.

If we breach these terms of use, we shall only be liable to you for any losses that you suffer as a result of our breach which are a reasonably foreseeable consequence of such failure. We will not be liable for losses that result from our failure to comply with these terms of use that fall into the following categories: loss of income or revenue (whether direct or indirect); loss of business (whether direct or indirect); loss of profits (whether direct or indirect); loss of anticipated savings (whether direct or indirect); loss of data (whether direct or indirect); or waste of management or office time (whether direct or indirect). However, this will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded in the former categories.

The material displayed on our Website is provided “as is” without any guarantees, conditions or promises as to its accuracy.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR WEBSITE

We process information about you in accordance with our privacy policy (see below). By using our Website, you consent to such processing and you promise that all data provided by you is accurate.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

LINKING TO OUR WEBSITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out above.

If you wish to make any use of material on our Website other than that set out above, please contact us by email at [email protected]

LINKS FROM OUR WEBSITE

Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

SEVERANCE

If any provision of these terms of use shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these terms of use which shall remain in full force and effect.

LAW AND JURISDICTION

These terms are governed by South Africa law and you can bring legal proceedings in respect of our Website or goods in the South African courts.

This Website is based in South Africa and is intended for users in South Africa. We make no representations that the materials and Website are suitable for users outside South Africa, and if you choose to access the Website from outside of South Africa you are solely responsible for ensuring compliance with all relevant local laws.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Website.

YOUR CONCERNS

If you have any concerns about material which appears on our Website, please contact us by telephone on+27 (0) 21 671 5679  or email us at [email protected]


PRIVACY and COOKIES POLICY

Pam Sorel Properties is committed to maintaining your privacy.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

When we refer to “personal data” we mean any information about you which is personally identifiable like your name, address, car registration number, payment details, telephone number or e-mail address.

This policy only applies to the collection of your personal data by us and the use of that personal data by us and those whom we authorise. It does not cover third party websites to which we provide links, nor does it cover advertisers. They may have their own privacy policies and/or terms and conditions of use. We encourage you to review those policies if available when you visit those sites. We therefore have no responsibility or liability for the content and activities of these linked sites.

By accessing and continuing to use the Website (as applicable), you accept the terms of this policy. If you do not agree with any of our policy then you should not use the Website.

You acknowledge and agree that where you provide personal data about someone else to us (for example, if you are purchasing goods as a gift for someone else), you have obtained that person’s consent for us to process this information in accordance with that purpose and in accordance with this privacy policy.

WHAT INFORMATION DO WE HOLD ABOUT YOU AND HOW IS IT COLLECTED?

We may collect and process the following data about you:

  • details of transactions you carry out through our Website and the fulfilment of your orders;
  • information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use and order goods from our Website, subscribing to our mailing list or requesting further goods or services. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our Website;
  • if you contact us, we may keep a record of that correspondence;
  • we may also ask you to complete surveys / feedback forms that we use for research purposes, although you do not have to respond to them; and
  • details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the personal data which we already hold about you in order to help us provide services.

We may collect information about your computer or other device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

In addition, in common with many other online services, we may use “cookies” or other devices to store and sometimes track information about you. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website (see section entitled “Cookies” below).

HOW DO WE USE INFORMATION ABOUT YOU

We use information about you to help provide you a more personalised service which is tailored to suit your needs.

Your personal data may be used by us to:

  • process any orders you may make and/or provide services;
  • monitor, develop and improve the Website, goods, services and your experience;
  • ensure that content from our Website is presented in the most effective manner for you and your computer or device;
  • carry out our obligations arising from any contracts entered into between you and us;
  • allow you to participate in any interactive features of our Website, when you choose to do so;
  • keep our Website safe and secure;
  • notify you about changes to the Website, goods or services;
  • process and deal with any complaints or enquiries made by or about you;
  • investigate any suspected breach of our terms and conditions otherwise relating to you and to monitor compliance including by way of checking postings or submissions to the Website and using keyword triggers to investigate usage that may be inappropriate; and/or
  • where you are a prize winner, to administer the competition prize and to publish or otherwise make available a list of prize winners.

Where and only where requested by you by ticking the relevant box when you subscribe and/or register with us we will:

  • send you and keep you updated with information by email or mail about existing and new goods, services, promotions and special offers from us; and/or
  • send you information by e-mail or mail about related goods or services of selected third parties that may be of interest to you.

If you agree to us providing you with this marketing information, you can always opt-out at a later date. To opt-out of receiving any such communications, you can contact us stating that you do not wish to receive further communications from us in the following ways:

  • click on the “unsubscribe” link sent in our email messages and email newsletters; or
  • send an email [email protected] writing “unsubscribe” in the subject heading; or
  • call us on+27 (0) 21 671 5679

COOKIES POLICY

Our Website uses cookies. In this section when we refer to a “cookie” we mean a small data file that is stored by your web browser on your computer or handheld device. Cookies contain a small amount of information that is transferred to your computer’s hard drive or storage media on the device used to access the Website. They help us to improve our Website and to deliver a better and more personalised service.

You can delete and block cookies using your browser, but parts of our Website will not work without them.

Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of goods requested by you and without them the Website cannot operate as intended. As an example, we may use cookies to make use of e-billing services or to store facilities in an electronic shopping basket or wish list whilst browsing different pages of the Website or between visits to the Website.

Where you consent to us doing so, we also use cookies and other such tracking techniques to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). We use cookies and other tracking techniques to allow us to understand who has seen which pages and advertisements on the Website, to determine how frequently particular pages and advertisement are viewed, to determine the most popular areas of the Website and generally in order to monitor usage of the Website.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system.

Where you consent to us doing so, we may also use cookies and other tracking techniques to:

  • allow you to carry information across pages of our Website and avoid having to re-enter information;
  • within registration to allow you to access stored information;
  • help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
  • help us to personalise our content for you, respond to you as an individual, greet you by name, tailor our operations to your needs, likes and dislikes by gathering and remembering your preferences (for example, your last purchase);
  • speed up searches; and/or
  • within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.

We may use external services such as Facebook, Twitter, Pinterest, Vimeo or Instagram, to display certain content on our Website. We cannot prevent such websites from collecting information about your usage of their services on our Website, for example, number of plays of a video.

Like many other organisations, we use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a number of cookies in order to evaluate your use of our Website and enable us to carry out actions including (but not limited to):

  • Tracking the number of visitors to our Website.
  • Monitoring the number of users on our Website at any given time.
  • Analysing popular content on our Website.

Google stores the information collected by these cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. See this link for how to reject or delete this cookie: http://www.google.com/intl/en/privacypolicy.html

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us free reign to access your computer. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our Website.

HOW WE PROTECT YOUR INFORMATION

We endeavour to take all reasonable steps to protect your personal data. Where possible we use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name and address.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

CHANGES TO OUR PRIVACY POLICY

Please note that we may update and amend the privacy policy from time to time and any changes will be posted on this page and, where appropriate, notified to you by email.

INCORRECT/INCOMPLETE INFORMATION

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

CONTACT DETAILS:

You can email us with any questions, queries or complaints at [email protected]